Read about how we treat your privacy.
1.0 Collection of Information
1.1 We collect two kinds of information about our website users:
1.1.1 “Non-Personal Information” such as IP addresses (the location of the computer on the internet), pages accessed and content downloaded; and/or
1.1.2 “Personal Information” When making a booking to use our service, no information is collected by our website. Any information provided to us by you when making a booking of our service is retained in an internal system.
1.3 We confirm that our lawful basis for processing personal data is:
1.3.1 To provide a taxi as specified by you between the collection point and the destination.
1.3.2We have no automatic deletion period for Personal Information to include your name and contact number, and the last 4 digits of your payment card. If you wish us to delete your Personal Information then please let us know.
2.0 Use of Information
2.1 Non-Personal information is used to help us monitor and improve our service, for example by showing how many people are visiting our website and which pages are most or least popular. Individual user patterns are not monitored.
2.2 SW Plumbing & Gas Ltd may use Personal Information to:
2.2.1 answer your queries or communicate with you, for example by phone in relation to our business.
2.2.2 fulfil your requests for a taxi.
2.3 With your consent we reserve the right to release Personal Information:
2.3.1 to comply with the law;
2.3.2 to enforce our Terms and Conditions;
2.3.3 to protect our rights and safety;
2.3.4 No information is otherwise sold, leased or exchanged with a third party.
3.1 If you have any queries or concerns then please in the first instance contact
3.2 You have the right to access or exercise any other statutory right by contact
3.2.1 At any time you have the right to bring a complaint to the Information Commissioner’s Office (https://ico.org.uk)
4.0 Protection of Personal Information
4.1 All Personal Information is stored on our website in accordance with data protection legislation.
4.2 We have security measures in place to protect against the loss, misuse and alteration of personal data under our control.
4.3 Information which you submit to us during the operation of our business is stored on secured systems located in the United Kingdom.
5.1.1 Session cookies, which are those stored on your computer that are automatically deleted when you close your browser; or
5.1.2 Persistent cookies, which are those stored as a file on your computer and remain there when you close your browser.
5.2.1 maintain continuity and improve speed;
5.2.2 provide interactive content such as video players and social media links;
5.2.3 gather Non-Personal information so that we can monitor the usage of our website.
5.3 Cookies are used by nearly all websites and do not harm your system. You can usually alter how your computer will accept cookies via the settings of your web browser. However, if you choose to disable cookies, you may not be able to use certain features of our website.